Refund policy

At Unique Gifts Boutique, we strive to provide the highest quality products and ensure customer satisfaction. In the event that you are not completely satisfied with your purchase, we offer a comprehensive refund policy to address any concerns you may have.

1. Eligibility: To be eligible for a refund, you must contact our customer support within 14 days of receiving your order. Please provide your order number and a detailed explanation of the issue.

2. Product Condition: In order to process a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse a refund if the product shows signs of wear and tear or damage caused by misuse.

3. Refund Process: Once we receive your refund request, our team will review it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7 business days and credited back to your original method of payment.

4. Shipping Costs: Please note that shipping costs are non-refundable. If you received free shipping on your order, the actual shipping cost incurred by us will be deducted from your refund amount.

5. Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

6. Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

7. Non-Refundable Items: Certain items are non-refundable, including personalized or customized products, perishable goods, and intimate or sanitary items.

8. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support immediately. We will arrange for a replacement or refund, depending on the situation.

9. International Returns: For international orders, the customer is responsible for any customs duties, taxes, or fees associated with the return. We recommend using a trackable shipping service to ensure the safe return of the item.

10. Contact Us: If you have any further questions or need assistance with your refund, please don't hesitate to contact our customer support team. We are here to help!

At Unique Gifts Boutique, we value your satisfaction and aim to provide a seamless shopping experience. We appreciate your understanding and cooperation in adhering to our refund policy.